Pastel voltage

Welcome to our privacy policy. It is necessary that you read this policy  legally so that you (user) understand how we(Pastel Voltage) collect, share, use and protect your personal information when visiting this website. This Policy is part of and incorporated into our Terms and Conditions, which can be viewed here. This is in compliance with New Zealand Privacy Act 2020 and the EU General Data Protection Regulation.

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Pastel Voltage is not responsible for anything that happens on websites linked to it.

By visiting, using, or transacting on Pastelvoltage.com (the "Website"), you (a “User” or, collectively, “Users”) acknowledge that you accept and agree to the practices and policies outlined in this Policy and hereby consent to the collection, use, and sharing of your information as described herein. 

We collect personal information from you, including information about your:

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• name

• contact information

• interactions with us

• billing or purchase information

• shipping address

• cookies

• feedback

• your device identity and type, IP address, geo-location information, page view statistics, advertising data and standard web log information; and

• any other information provided by you to us via this website or our online presence, or otherwise required by us or provided by you.

When this is collected:

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• visiting the site (cookies)

• when making an account with us(name, contact info, interactions)

• After consent from you via communication (website ,social media and other messaging platforms)

• Buying (shipping address and credit card info)

We collect your personal information in order to:

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• gain information for art commissions 

• send promotional emails if you select yes to promotions

• send invoices 

• verify buyers for banking

• ship products to you

• send updates on commissions, payments, policies

• create your shopping account

• optimise your user experience.

When we share personal information:

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We will not sell or rent your personal information. We may share it with:

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• Service providers who support our operations (e.g. postage, web hosting, analytics).

• Law enforcement or regulatory bodies if required by law.

• If given consent by you to share your testimony or commission‍

Providing some information is optional. If you choose not to enter personal information( shipping address, name, email ,phone number) or financial information(credit card details, bank account, any other payment details), we'll be unable to let you buy, ship and receive the services and products we have.

We take reasonable steps to keep your information safe and secure. We do this by storing personal information inside password protected encrypted files that are only accessible to authorised users.

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All direct payment gateways offered by Wix.com and used by Pastel Voltage adhere to strict security protocols, the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard,AMEZ, and discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Pastel Voltage does not personally have access to or store this data.We won’t share your credit card info by email.

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For information for online services I use on security:

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• BNZ- https://www.bnz.co.nz/about-us/online-security/how-we-protect-you

• Stripe service- https://docs.stripe.com/security

• Paypal-https://www.paypal.com/nz/webapps/mpp/paypal-safety-and-security

• Vgen-https://help.vgen.co/hc/en-us/articles/12817709441687-What-safeguards-do-you-have-to-protect-our-data

We keep your information for one year after use (shipping product , active account , complying to tax ,legal and other regulatory requirements ,communication, and to defend and protect against legal claims) at which point we securely destroy it by securely destroying all digital or physical files with personal information on it.

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You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at pastelvoltage@gmail.com.

Your General Data Protection Regulation (“GDPR”) Rights:

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If you are located within the European Union (“EU”), you are entitled to certain rights under the GDPR. You have the right to:

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• Know how long we’ll keep your information. We’ll keep your personal information until the earlier of: (1) you either ask us to delete your information or (2) the Company decides it no longer needs the data and the cost of retaining it outweighs the value to keeping it.

• Access, rectify or erase your personal information.

• Withdraw your consent to the Company’s processing of your data, which shall have no effect on the lawfulness of the processing of your personal information prior to your withdrawal.

• Lodge a complaint with a supervisory authority that has jurisdiction over GDPR issues.

• Provide only your personal information which is reasonably required to enter into a contract with us. The Company will not ask for your consent to provide unnecessary personal information on the condition of entering into a contractual relationship with the Company.

Pastel Voltage recognises the rights of our Users to:

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•  Request access to the Personal Information collected on them by Pastel Voltage;

•  Obtain a copy of the Personal Information held on them;

•  Request the rectification or deletion of inaccurate or incomplete Personal Information;

•  Withdraw consent given to Pastel Voltage for the collection of their Personal Information at any time, including the right to unsubscribe or to opt out of marketing communications and commercial publications of Pastel Voltage.

Pastel Voltage will respond to requests made by Users exercising their rights within a reasonable period of time after the individual’s request or within any specific period that may be required by applicable laws. Pastel Voltage will handle and investigate complaints made by individuals about any breach of these rules or data privacy laws and will respond to such complaints in a timely manner.

A cookie is a small file of letters and numbers downloaded on to your computer when you access certain websites. Cookies allow a website to recognise a user’s computer browsing history and store information about the user, thus allowing for our website to be more user-friendly by remembering your preferences and language settings.

There are two cookies we use:

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• first party cookies- cookies placed by Pastel Voltage.

• third party cookies- cookies that are placed and used by Third Party Service Providers(websites/apps other than the one you are on that track your information).

If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

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Duration of the cookies varies on their function on the site. Here is a website that gives more information about cookies if you need it:

https://allaboutcookies.org/

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At the bottom of the page, you can click the link Don't Sell My Data to opt out of your cookies data being collected on this website.

Wix.com provides a secure online platform to sell our art, and services to you. WIX collects the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

We may amend this Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website. You are bound by any changes to the Privacy Policy when you use the Website after such changes have been first posted.

If you have any questions or concerns about this privacy policy, don’t be afraid to send an email to pastelvoltage@gmail.com .